FAQs

The current list of proposed EV charging points on lamp columns is below:

Char.gy is an electric vehicle (EV) charging service that uses existing lamp columns to provide convenient on-street charging for residents without driveways. They use 100% renewable energy providing power to their charging stations.

You can locate Char.gy chargers using:

• The Char.gy mobile app (available on iOS and Android)
• The Char.gy website
• National EV charging maps such as Zap-Map

No, the proposals are for EV charging points to be placed on lamp columns. No dedicated EV parking or charging bays are being proposed.

Locations have been identified using a bespoke demand mapping tool, which helps us understand where charging infrastructure is likely to be most needed across the borough. In addition, we have carefully considered technical and practical factors, including the position of existing lamp columns being at the front of the footway to ensure that cables do not trail across footways.

1. Plug one end of the charging cable into your vehicle’s charging port and the other end into the chargepoint. Make sure both ends are securely connected before continuing.
2. Use your smartphone’s camera to scan the QR code on the chargepoint. This will open the charging page in your browser - no app download required.
3. On the charging page, tap “Charge”. You’ll be prompted to choose your preferred payment method - such as credit/debit card or mobile wallet - and confirm payment before starting your session.
4. Once payment is confirmed, tap “Start Charging” on the screen. The chargepoint will activate, and your vehicle will begin to charge automatically.
5. A blue light on the chargepoint indicates that your vehicle is charging. You can monitor your session through the online charge page.

Yes, you need a Type 2 charging cable (commonly used for most EVs). The charger does not provide a cable. Please ensure the cable used is approved by your vehicle manufacturer.

Pricing is displayed in the Char.gy app before you start charging. Rates are typically based on kWh used.  

Yes, you can charge your EV overnight. However, please check any local parking restrictions to ensure compliance.

Absolutely. Char.gy chargers meet strict UK safety standards and include built-in protections such as automatic shut-off and fault detection. They are designed to operate safely in all weather conditions. 

Report issues via:

• The Char.gy app (report fault option)
• Email: support@char.gy
• Phone: Char.gy customer support 0800 086 9606

Any EV driver can use Char.gy chargers, provided they have the app and a compatible cable.

No – chargepoints don’t add more cars. They support residents switching from petrol and diesel vehicles, so overall parking demand is expected to stay broadly the same.

No – there are no plans to introduce EV-only bays as part of this programme. Existing parking arrangements remain unchanged.

No – these are slow, long-stay chargers (often used overnight), so they don’t create queues like rapid charging stations.

Many residents don’t have driveways. On-street charging ensures everyone has access to EVs, not just those with private parking. Rapid and ultra rapid charging is expensive if that is regularly relied upon.

Chargepoints are intended for local residents and aren’t expected to increase the overall number of vehicles on your street.

The chargepoints are fully funded and operated by the supplier, not the council.

No – users must manage cables safely, and locations are assessed to ensure footways remain accessible. Vehicles using chargepoints must follow existing parking rules, just like any other vehicle. 

No – chargepoints do not change the road layout or create new parking, so sightlines and road safety remain the same.

Yes – every installation must meet network capacity and technical requirements before it is approved.

Yes – all sites are assessed through desk studies and physical surveys and removed if unsuitable.

Most chargepoints are installed in existing lamp columns, reducing the need for additional street furniture. There will be minimal impact on the look of the street.